TY  - BOOK
AU  - Aguilar,Leslie
AU  - Stokes,Linda
TI  - Multicultural customer service: providing outstanding service across cultures 
T2  - Business skills express series
SN  - 0786303328
AV  - HF5415.5 A384M
PY  - 1996///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - CUSTOMER SERVICES
KW  - SOCIAL ASPECTS
KW  - INTERCULTURAL COMMUNICATION
N1  - Includes bibliographical references
ER  -