TY  - BOOK
AU  - Smith,Ian
TI  - Meeting customer needs
T2  - Chartered Management Institute series
SN  - 075065984X
AV  - HF5415 S647M 2003
PY  - 2003///
CY  - Amsterdam
PB  - Butterworth-Heinemann
KW  - MARKETING
KW  - MANAGEMENT
KW  - CUSTOMER SERVICES
N1  - Includes index
ER  -