TY  - BOOK
AU  - Brinkman,Rick
AU  - Kirschner,Rick
TI  - Dealing with difficult people: 24 lessons for bringing out the best in everyone 
T2  - McGraw-Hill professional education
SN  - 0071416412
AV  - HM1106 B746D
PY  - 2003///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - INTERPERSONAL RELATIONS
KW  - INTERPERSONAL COMMUNICATION
KW  - PSYCHOLOGY, INDUSTRIAL
ER  -