Kotter, John P., 1947- The heart of change : real-life stories of how people change their organizations / John P. Kotter, Dan S. Cohen - Boston, Mass. : Harvard Business School Press, c2002 - 190 p. : ill. Includes index ISBN: 1578512549 Subjects--Topical Terms: ORGANIZATIONAL CHANGEORGANIZATIONAL INNOVATION LC Class. No.: HD58.8 / K677H