Stinnett, Bill Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy / Bill Stinnett - New York, N.Y. : McGraw-Hill, c2005 - 261 p. : ill. Includes index ISBN: 0071441883 Subjects--Topical Terms: CONSUMER BEHAVIORSELLINGCUSTOMER RELATIONSCUSTOMER LOYALTY LC Class. No.: HF5415.32 / S746T