TY - BOOK AU - Stinnett,Bill TI - Think like your customer: a winning strategy to maximize sales by understanding how and why your customers buy SN - 0071441883 AV - HF5415.32 S746T PY - 2005/// CY - New York, N.Y. PB - McGraw-Hill KW - CONSUMER BEHAVIOR KW - SELLING KW - CUSTOMER RELATIONS KW - CUSTOMER LOYALTY N1 - Includes index ER -