Spector, Robert  1947- <br/><br/>
The Nordstrom way to customer service excellence :  a handbook for implementing great service in your organization / 
Robert Spector and Patrick McCarthy 
 - Hoboken, N.J. :  Wiley,  c2005 
 - 270 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471702862 
<br/><br/><label>Subjects--Corporate Names: </label><br/>NORDSTROM (FIRM)--MANAGEMENT
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES--UNITED STATES--HANDBOOKS, MANUALS, ETC.<br/>DEPARTMENT STORES--MANAGEMENT--UNITED STATES
<br/><br/><label>LC Class. No.: </label>HF5415.5  / S632N