TY  - BOOK
AU  - Spector,Robert
AU  - McCarthy,Patrick D.
TI  - The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization 
SN  - 0471702862
AV  - HF5415.5 S632N
PY  - 2005///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - NORDSTROM (FIRM)
KW  - MANAGEMENT
KW  - CUSTOMER SERVICES
KW  - UNITED STATES
KW  - HANDBOOKS, MANUALS, ETC
KW  - DEPARTMENT STORES
N1  - Includes bibliographical references and index
ER  -