Rossotti, Charles O. 1941- Many unhappy returns : one man's quest to turn around the most unpopular organization in America / Charles O. Rossotti - Boston, Mass. : Harvard Business School Press, c2005 - 340 p. : ill. - Leadership for the common good . Includes bibliographical references and index ISBN: 1591394414 Subjects--Corporate Names: UNITED STATES INTERNAL REVENUE SERVICE Subjects--Topical Terms: TAX ADMINISTRATION AND PROCEDURE--UNITED STATES LC Class. No.: HJ2361 / R677M