TY  - BOOK
AU  - Rossotti,Charles O.
TI  - Many unhappy returns: one man's quest to turn around the most unpopular organization in America 
T2  - Leadership for the common good
SN  - 1591394414
AV  - HJ2361 R677M
PY  - 2005///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - UNITED STATES
KW  - INTERNAL REVENUE SERVICE
KW  - TAX ADMINISTRATION AND PROCEDURE
N1  - Includes bibliographical references and index
ER  -