Quality management / Howard S. Gitlow ... [et al.] - 3rd ed. , international ed. - Boston, Mass. : McGraw Hill, 2005 - 797 p. : ill. + 1 CD-ROM - The McGraw-Hill/Irwin series operations and decision sciences . Includes bibliographical references and index ISBN: 0071123385 Subjects--Topical Terms: QUALITY CONTROL--STATISTICAL METHODS LC Class. No.: TS156 / Q344 2005