TY  - BOOK
AU  - Fearn-Banks,Kathleen
TI  - Crisis communications: a casebook approach 
SN  - 0805836047
AV  - HD59 F427C 2002
PY  - 2002///
CY  - Mahwah, N.J.
PB  - Lawrence Erlbaum Associates
KW  - PUBLIC RELATIONS
KW  - MANAGEMENT
KW  - CASE STUDIES
KW  - CRISIS MANAGEMENT
KW  - ADVERTISING
N1  - Includes bibliographical references and index
ER  -