Johns, Nick <br/><br/>
Research methods in service industry management / 
Nick Johns and Darren Lee-Ross 
 - London :  Cassell,  2000 
 - 196 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0304335126 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES--MANAGEMENT--RESEARCH--METHODOLOGY
<br/><br/><label>LC Class. No.: </label>HD9980.5  / J636R