TY  - BOOK
AU  - Johns,Nick
AU  - Lee-Ross,Darren
TI  - Research methods in service industry management
SN  - 0304335126
AV  - HD9980.5 J636R
PY  - 2000///
CY  - London
PB  - Cassell
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
KW  - RESEARCH
KW  - METHODOLOGY
N1  - Includes bibliographical references and index
ER  -