Perlow, Leslie A. 1967- When you say yes but mean no : how silencing conflict wrecks relationships and companies--and what you can do about it / Leslie A. Perlow - New York, N.Y. : Crown Business, c2003 - 254 p. Includes index ISBN: 1400046009 Subjects--Topical Terms: CONFLICT MANAGEMENTMANAGEMENT LC Class. No.: HD42 / P474W