TY  - BOOK
AU  - Perlow,Leslie A.
TI  - When you say yes but mean no: how silencing conflict wrecks relationships and companies--and what you can do about it 
SN  - 1400046009
AV  - HD42 P474W
PY  - 2003///
CY  - New York, N.Y.
PB  - Crown Business
KW  - CONFLICT MANAGEMENT
KW  - MANAGEMENT
N1  - Includes index
ER  -