TY  - BOOK
AU  - Jones,Maggie
AU  - Cheeseman,Alison
TI  - Customer communications in marketing 2004-2005
SN  - 0750661879
AV  - HF5718 J663C 2004
PY  - 2004///
CY  - Amsterdam
PB  - Elsevier
KW  - COMMUNICATION IN MARKETING
KW  - BUSINESS COMMUNICATION
KW  - EXAMINATIONS, QUESTIONS, ETC
KW  - CUSTOMER RELATIONS
KW  - CUSTOMER SERVICES
KW  - RELATIONSHIP MARKETING
N1  - Includes bibliographical references and index
ER  -