TY - BOOK AU - Stone,Merlin AU - Bond,Alison AU - Foss,Bryan TI - Consumer insight: how to use data and market research to get closer to your customer T2 - Market research in practice series SN - 0749442921 AV - HF5415.5 C667 PY - 2005/// CY - London PB - Kogan Page KW - CUSTOMER RELATIONS KW - MANAGEMENT KW - MARKETING RESEARCH KW - DATABASE MARKETING N1 - Includes bibliographical references and index ER -