TY - BOOK AU - Parasuraman,A. AU - Grewal,Dhruv AU - Krishnan,R. TI - Marketing research SN - 0618000623 AV - HF5415.2 P372M PY - 2004/// CY - Boston, Mass. PB - Houghton Mifflin KW - MARKETING RESEARCH N1 - Includes bibliographical references and index ER -