Laws, Eric <br/><br/>
Improving tourism and hospitality services / 
Eric Laws 
 - Cambridge, Mass. :  CABI,  c2004 
 - 203 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0851999956 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOURISM<br/>HOSPITALITY INDUSTRY<br/>CONSUMER SATISFACTION
<br/><br/><label>LC Class. No.: </label>G155 .A1  / L387I