TY  - BOOK
AU  - Laws,Eric
TI  - Improving tourism and hospitality services
SN  - 0851999956
AV  - G155 .A1 L387I
PY  - 2004///
CY  - Cambridge, Mass.
PB  - CABI
KW  - TOURISM
KW  - HOSPITALITY INDUSTRY
KW  - CONSUMER SATISFACTION
N1  - Includes bibliographical references and index
ER  -