Beisse, Fred <br/><br/>
A guide to computer user support for help desk & support specialists / 
 A guide to computer user support for help desk and support specialists 
Fred Beisse. 
 - 3rd ed. 
 - Australia :  Thomson/Course Technology,  c2004. 
 - 554 p. :  ill. +  2 CD-ROMs 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0619215100 
<br/><br/><label>Subjects--Topical Terms: </label><br/>END-USER COMPUTING<br/>COMPUTER SERVICE INDUSTRY<br/>COMPUTER TECHNICAL SUPPORT
<br/><br/><label>LC Class. No.: </label>QA76.9 .E53  / B447G 2004