Barlow, Janelle <br/><br/>
Branded customer service :  the new competitive edge / 
Janelle Barlow and Paul Stewart 
 - San Francisco, Calif. :  Berrett-Koehler ,  c2004 
 - 259 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1576752984 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES<br/>BUSINESS NAMES<br/>BRAND NAME PRODUCTS
<br/><br/><label>LC Class. No.: </label>HF5415.5  / B374B