TY  - BOOK
AU  - Barlow,Janelle
AU  - Stewart,Paul
TI  - Branded customer service: the new competitive edge 
SN  - 1576752984
AV  - HF5415.5 B374B
PY  - 2004///
CY  - San Francisco, Calif.
PB  - Berrett-Koehler
KW  - CUSTOMER SERVICES
KW  - BUSINESS NAMES
KW  - BRAND NAME PRODUCTS
N1  - Includes bibliographical references and index
ER  -