TY  - BOOK
AU  - Lucas,Robert W.
TI  - People strategies for trainers: 176 tips and techniques for dealing with difficult classroom situations 
SN  - 0814472613
AV  - HM1166 L822P
PY  - 2005///
CY  - New York, N.Y.
PB  - AMACOM
KW  - INTERPERSONAL COMMUNICATION
KW  - CONFICT MANAGEMENT
KW  - EMPLOYEES
KW  - TRAINING OF
N1  - Includes bibliographical references and index
ER  -