Durkin, Dianne M.  1947- <br/><br/>
The loyalty advantage :  essential steps to energize your company, your customers, your brand / 
Dianne M. Durkin 
 - New York, N.Y. :  AMACOM,  c2005 
 - 228 p. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0814408176 
<br/><br/><label>Subjects--Topical Terms: </label><br/>EMPLOYEE MOTIVATION<br/>EMPLOYEE LOYALTY<br/>ORGANIZATIONAL COMMITMENT<br/>INTERPERSONAL COMMUNICATION
<br/><br/><label>LC Class. No.: </label>HF5549.5 .M63  / D874L