TY  - BOOK
AU  - Durkin,Dianne M.
TI  - The loyalty advantage: essential steps to energize your company, your customers, your brand 
SN  - 0814408176
AV  - HF5549.5 .M63 D874L
PY  - 2005///
CY  - New York, N.Y.
PB  - AMACOM
KW  - EMPLOYEE MOTIVATION
KW  - EMPLOYEE LOYALTY
KW  - ORGANIZATIONAL COMMITMENT
KW  - INTERPERSONAL COMMUNICATION
N1  - Includes bibliographical references and index
ER  -