El-Shamy, Susan <br/><br/>
Card games for developing service / 
Susan El-Shamy, Gayle Stuebe 
 - Aldershot :  Gower,  c2000 
 - 123 p. +  2 desks of cards , 3 games sheets 
<br/><br/><label>ISBN: </label>0566082969 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES--EMPLOYEES--TRAINING OF<br/>MANAGEMENT GAMES
<br/><br/><label>LC Class. No.: </label>HF5415.5  / E473C