TY  - BOOK
AU  - El-Shamy,Susan
AU  - Stuebe,Gayle
TI  - Card games for developing service
SN  - 0566082969
AV  - HF5415.5 E473C
PY  - 2000///
CY  - Aldershot
PB  - Gower
KW  - CUSTOMER SERVICES
KW  - EMPLOYEES
KW  - TRAINING OF
KW  - MANAGEMENT GAMES
ER  -