Hearit, Keith Michael <br/><br/>
Crisis management by apology :  corporate response to allegations of wrongdoing / 
Keith Michael Hearit 
 - Mahwah, N.J. :  Lawrence Erlbaum Associates,  c2006 
 - 250 p. 
 - LEA's communication series .
<br/><br/>Includes bibliographical references and indexes 
<br/><br/><label>ISBN: </label>0805837892 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CORPORATE IMAGE<br/>CRISIS MANAGEMENT<br/>APOLOGIZING<br/>CORPORATIONS--PUBLIC RELATIONS<br/>BUSINESS COMMUNICATION
<br/><br/><label>LC Class. No.: </label>HD59.2  / H427C