TY  - BOOK
AU  - Hearit,Keith Michael
TI  - Crisis management by apology: corporate response to allegations of wrongdoing 
T2  - LEA's communication series
SN  - 0805837892
AV  - HD59.2 H427C
PY  - 2006///
CY  - Mahwah, N.J.
PB  - Lawrence Erlbaum Associates
KW  - CORPORATE IMAGE
KW  - CRISIS MANAGEMENT
KW  - APOLOGIZING
KW  - CORPORATIONS
KW  - PUBLIC RELATIONS
KW  - BUSINESS COMMUNICATION
N1  - Includes bibliographical references and indexes
ER  -