TY - BOOK AU - Laguna,Manuel AU - Marklund,Johan TI - Business process modeling, simulation, and design SN - 013091519X AV - HD62.17 L338B PY - 2005/// CY - Upper Saddle River, N.J. PB - Pearson/Prentice Hall KW - INDUSTRIAL MANAGEMENT KW - MATHEMATICAL MODELS KW - TEXTBOOKS KW - BUSINESS PLANNING KW - REENGINEERING (MANAGEMENT) N1 - Includes bibliographical references and index ER -