TY  - BOOK
AU  - Piti Tantakasem
TI  - Service quality and the customer satisfaction chain in the Thai retail banking industry
PY  - 2006///
CY  - [Bangkok]
PB  - Graduate School, Bangkok Univ.
KW  - BANGKOK UNIVERSITY
KW  - DISSERTATIONS
KW  - BANKS AND BANKING
KW  - CUSTOMER SERVICES
KW  - RESEARCH
KW  - CONSUMER SATISFACTION
N1  - Thesis (Ph.D.)--Bangkok University, 2006; Includes bibliographical references
ER  -