TY  - BOOK
AU  - Barnes,James G.
TI  - Build your customer strategy: a guide to creating profitable customer relationships 
SN  - 0471776602
AV  - HF5415.5 B376B
PY  - 2006///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - CUSTOMER RELATIONS
N1  - Includes bibliographical references and index
ER  -