Evans, James R. (James Robert) 1950- Quality & performance excellence : management, organization, and strategy / Quality and performance excellence : management, organization, and strategy James R. Evans - 5th ed. - Australia : Thomson/South-Western, c2008 - 502 p. : ill. Includes bibliographical references and index ISBN: 9780324381320 Subjects--Topical Terms: Total quality management LC Class. No.: HD 62.15 / E926Q 2008