TY  - BOOK
AU  - Evans,James R.(James Robert)
TI  - Quality & performance excellence: management, organization, and strategy 
SN  - 9780324381320
AV  - HD 62.15 E926Q 2008
PY  - 2008///
CY  - Australia
PB  - Thomson/South-Western
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -