Evans, James R. (James Robert) 1950- Operations management : an integrated goods and services approach / James R. Evans, David A. Collier - International student ed. - Australia : Thomson/South-Western, c2007 - 830 p. : ill. (some col.) + 1 CD-ROM Includes bibliographical references and index ISBN: 0324360789 Subjects--Topical Terms: PRODUCTION MANAGEMENT LC Class. No.: TS155 / E926O 2007