TY - BOOK AU - Luntz,Frank TI - Words that work: it's not what you say, it's what people hear SN - 9781401302597 AV - PE1431 L867W PY - 2007/// CY - New York, N.Y. PB - Hyperion KW - ENGLISH LANGUAGE KW - UNITED STATES KW - RHETORIC KW - PERSUASION (RHETORIC) KW - POLITICAL ASPECTS KW - MASS MEDIA AND LANGUAGE KW - POPULAR CULTURE KW - CRITICAL THINKING KW - COMMUNICATION IN POLITICS N1 - Includes bibliographical references and index ER -