Belding, Shaun <br/><br/>
Dealing with the customer from hell :  a survival guide / 
Shaun Belding 
 - London :  Kogan Page,  2005 
 - 152 p. 
<br/><br/><label>ISBN: </label>0749444517 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS
<br/><br/><label>LC Class. No.: </label>HF5415.5  / B442D