TY  - BOOK
AU  - Engeseth,Stefan
TI  - One: a consumer revolution for business 
SN  - 978904879367
AV  - HF5415.5 E533O
PY  - 2006///
CY  - Singapore
PB  - Marshall Cavendish Business
KW  - CUSTOMER RELATIONS
N1  - Includes bibliographical references
ER  -