Evans, James R. (James Robert)  1950- <br/><br/>
Total quality :  management, organization, and strategy / 
James R. Evans 
 - 4th ed. 
 - Australia :  Thomson/South-Western,  c2005 
 - 467 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0324301596 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD62.15  / E926T 2005