TY  - BOOK
AU  - Evans,James R.(James Robert)
TI  - Total quality: management, organization, and strategy 
SN  - 0324301596
AV  - HD62.15 E926T 2005
PY  - 2005///
CY  - Australia
PB  - Thomson/South-Western
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliographical references and index
ER  -