TY - BOOK AU - Kelly,Lois TI - Beyond buzz: the next generation of word-of-mouth marketing SN - 9780814473832 AV - HF5415.123 K444B PY - 2007/// CY - New York, N.Y. PB - AMACOM KW - COMMUNICATION IN MARKETING KW - MARKETING N1 - Includes bibliographical references and index ER -