Spitzer, Dean R. Transforming performance measurement : rethinking the way we measure and drive organizational success / Dean R. Spitzer - New York, N.Y. : AMACOM, c2007 - 288 p. : ill. Includes bibliographical reference and index ISBN: 9780814408919 Subjects--Topical Terms: ORGANIZATIONAL EFFECTIVENESS--EVALUATION LC Class. No.: HD58.9 / S647T