TY  - BOOK
AU  - Metters,Richard
TI  - Successful service operations management
SN  - 0324314477
AV  - HF5415.5 S922 2006
PY  - 2006///
CY  - Australia
PB  - Thomson/South-Western
KW  - CUSTOMER SERVICES
KW  - MANAGEMENT
KW  - CASE STUDIES
N1  - Includes bibliographical references and indexes
ER  -