TY  - BOOK
AU  - Richey,Rosemary
TI  - English for customer care
T2  - Express series
SN  - 9780194579070
AV  - PE1115 R523E
PY  - 2007///
CY  - Oxford
PB  - Oxford Univ. Press
KW  - ENGLISH LANGUAGE
KW  - BUSINESS ENGLISH
KW  - STUDY AND TEACHING
KW  - PROBLEMS, EXERCISES, ETC
KW  - TEXTBOOKS FOR FOREIGN SPEAKERS
KW  - CONVERSATION AND PHRASE BOOKS
KW  - BUSINESS COMMUNICATION
KW  - BUSINESS WRITING
KW  - TELEPHONE IN BUSINESS
KW  - CUSTOMER SERVICES
ER  -