Somyot Wattanakamolchai <br/><br/>
The evaluation of service quality by socially responsible customers / 
Somyot Wattanakamolchai 
 - Blacksburg, Va. :  Virginia Polytecnic Institute and State Univ.,  2008 
 - 129 leaves :  ill. 
<br/><br/>Thesis (Ph.D.)--Virginia Polytecnic Institute and State University, 2008 
<br/><br/>Includes bibliographical references 
<br/><br/><label>Subjects--Personal Names: </label><br/>Somyot Wattanakamolchai--Academic papers
<br/><br/><label>Subjects--Corporate Names: </label><br/>Virginia Polytechnic Institute and State University--Dissertations<br/>Bangkok University--Academic papers.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Social responsibility of business--Research<br/>Service industries--Research<br/>Service industries--Quality control--Research<br/>SERVQUAL (Service quality framework)