TY  - BOOK
AU  - Niven,Paul R.
TI  - Balanced scorecard step-by-step for government and nonprofit agencies
SN  - 9780470180020
AV  - JF1525 .T67 N583B 2008
PY  - 2008///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - TOTAL QUALITY MANAGEMENT IN GOVERNMENT
KW  - ADMINISTRATIVE AGENCIES
KW  - MANAGEMENT
KW  - EVALUATION
KW  - NONPROFIT ORGANIZATIONS
KW  - BENCHMARKING (MANAGEMENT)
KW  - PERFORMANCE STANDARDS
KW  - ORGANIZATIONAL EFFECTIVENESS
KW  - MEASUREMENT
N1  - Includes bibliographical references and index
ER  -