TY - BOOK AU - Gilmore,James H. AU - Pine II,B.Joseph TI - Authenticity: what consumers really want SN - 9781591391456 AV - HF5415.15 G545A PY - 2007/// CY - Boston, Mass. PB - Harvard Business School Press KW - PRODUCT MANAGEMENT KW - CONSUMER BEHAVIOR KW - CONSUMERS' PREFERENCES N1 - Includes bibliographical references and index ER -