TY  - BOOK
ED  - Dale Carnegie Training (Firm)
TI  - The 5 essential people skills: how to assert yourself, listen to others, and resolve conflicts 
SN  - 978141659548
AV  - HM1106 F583 2009
PY  - 2009///
CY  - New York, N.Y.
PB  - Fireside
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Assertiveness (Psychology)
KW  - Communication
ER  -